Set up email in the Outlook for Android app (2024)

If you're having trouble using the Outlook for Android mobile app, Open an in-app Outlook support ticket.

If you have a work or school account that uses Microsoft 365 for business or Exchange-based accounts, there may be additional requirements set by your IT admin. For example, if you have a company-managed device, an on-premises Exchange server configured for basic authentication, or your company requires mobile app management for app protection. See the section Set up Outlook for Android with additional requirements below for specific instructions.

Set up Outlook for Android for the first time

  1. Open the Outlook for Android app on your Android device.

  2. Select Add Account to add one of your existing email accounts, or Create New Account if you want to create a new Microsoft account.

If you select Add Account, enter your email address and follow the prompts to authenticate the account.

  • Outlook may detect and pre-select your email account. Tap Continue to add that account, or tap Skip this account to enter the email address of a different account, and then enter your password and follow the prompts.

  • If multi-factor authentication is enabled for your email account, follow the instructions to verify the account.

If you select Create New Account, follow the prompts to create the new Microsoft account.

Set up another email account in Outlook for Android

  1. Open the Outlook for Android app on your Android device.

  2. Open the Menu Set up email in the Outlook for Android app (1), and then selectSettings Set up email in the Outlook for Android app (2).

  3. Select Add Account to add one of your existing email accounts, or Create New Account if you want to create a new Microsoft account.

If you select Add Account, tap Add an email account, and then enter your email address or choose the option Add Google Account, and follow the prompts to authenticate the account.

  • If multi-factor authentication is enabled for your email account, follow the instructions to verify the account.

If you select Create New Account, follow the prompts to create the new Microsoft account.

Set up work/school accounts that have additional requirements

Some work and school accounts have additional security requirements before you can use Outlook for Android. If you're not sure which of these situations applies to your work or school account, talk to your Microsoft 365 admin.

Click on an expander to open it:

Once you begin the enrollment process, you should complete the process in its entirety since pausing for more than a few minutes usually stops your progress and requires you to start over. If this process should fail, you need to return to the Company Portal app to try again.

  1. Open the Google Play Store. Search for and download the Intune Company Portal app.

  2. If you are prompted to create a work profile during the enrollment process, refer to the Create a work profile and enroll your device in Intune article. Otherwise, follow the procedure in the Enroll your Android device in Intune article to enroll your Android phone or tablet.

    Set up email in the Outlook for Android app (3)

    Note:In case you are prompted for multi-factor authentication, please refer to Security info overview.

  3. Open the Outlook for Android app.If you were prompted to create a work profile, use the work profile instance of Outlook to add your account.

    Set up email in the Outlook for Android app (4)

    Notes:When a device is enrolled, managed apps – including Outlook – can be installed in a few different ways:

    • You install the app from the Company Portal app

    • Your company may automatically install it during the enrollment process

    • You install the app from Managed Google Play

  4. Tap Get Started.

    Set up email in the Outlook for Android app (5)
  5. If your account is found, tapContinue.

    Note:If your account is not automatically found,enter your company email address, tap Add Account, then enter your password when prompted.

  6. Enter your email account password, then tapSign In.

  7. Yourcompany may have also implemented controls that will require you to Register before you can proceed. By registering, you are verifying your identity so the device can be validated by your organization. If prompted to register your device, tap Register.

  8. If your IT admin has set additional policies, you may need to tapActivate andActivateagain.

    Set up email in the Outlook for Android app (6)

    Note:After you open Outlook, your experience will be determined by a variety of factors including your company’s policy settings and whether you previously accessed corporate resources with your device. Follow the prompts that appear on your device for your given circ*mstances.

You're now ready to start using Outlook for Android! Get the most out of Outlook:

Optimize the Outlook mobile app for your phone or tablet

Outlook for Android Cheat Sheet

Intune app protection policies can be configured and implemented without device enrollment. However, for Android devices, you are still required to install the Intune Company Portal app on the device for app protection policies to be enforced.

  1. Open the Google Play Store. Search for and download the Intune Company Portal app.

  2. If you haven't already, install the Outlook for Android app from the Google Play Store or click here to enter your phone number and receive a download link.

  3. Open the Outlook for Android app.

  4. Tap Get Started.

    Set up email in the Outlook for Android app (7)
  5. Enter your company email address, then tapContinue.

    Set up email in the Outlook for Android app (8)
  6. If prompted, enter your email account password, then tapSign In.

    Notes:

    • Your experience may vary depending on your company’s requirements. For example, you may be prompted to authenticate by using the Microsoft Authenticator app or verify yourself by text or phone. For details, see Security Info Overview.

    • Your company may have also implemented controls that will require you to Register before you can proceed. By registering, you are verifying your identity so the device can be validated by your organization. If prompted to register your device, tap Register.

  7. If prompted to add another account, tap Maybe Later.

  8. Tap Skip or swipe through the feature screens.

  9. The message, Your organization is now protecting its data in this app. You need to restart the app to continue, appears. Tap OK.

  10. Restart Outlook for Android and set up a Personal Identification Number (PIN) when prompted.

You're now ready to start using Outlook for Android! Get the most out of Outlook:

Optimize the Outlook mobile app for your phone or tablet

Outlook for Android Cheat Sheet

  1. If you haven't already, install the Outlook for Android app from the Google Play Store or click here to enter your phone number and receive a download link.

  2. Open Outlook for Android. If this is the first time, tap Get Started and Skip if you're prompted to add any detected accounts. Otherwise, open the Menu

    Set up email in the Outlook for Android app (9)

    > Settings

    Set up email in the Outlook for Android app (10)

    > Add Account > Add Email Account.

    Set up email in the Outlook for Android app (11)Set up email in the Outlook for Android app (12)Set up email in the Outlook for Android app (13)
  3. Enter your company email address, then tap Continue.

    Set up email in the Outlook for Android app (14)
  4. Tap Exchange.

    Set up email in the Outlook for Android app (15)
  5. Enter your company email address and password to automatically configure your account. Tap Sign In.

    Notes:If automatic configuration fails, tap Continue, then enter the following settings manually:

    • Server name: This is usually the same name you enter when checking your email on the web.

    • Domain: This is usually optional. If unsure, check with your IT administrator.

    • Username:This is your company email address.

    • Password: This is the password for your company email account.

  6. Tap Next when finished and swipe through the features.

You're now ready to start using Outlook for Android! Get the most out of Outlook:

Optimize the Outlook mobile app for your phone or tablet

Outlook for Android Cheat Sheet

  1. In Outlook for Android, go to Settings Set up email in the Outlook for Android app (16) > Add Account > Add Email Account.

  2. Enter email address. Tap Continue.

  3. Tap Setup account manually if available, and then on the email provider page choose Exchange and toggle Advanced Settings on.

  4. Enter your server setting details, if available and then tap the checkmark icon.

    Incoming Server Settings

    • Domain\Username
      Enter your full email address, such as yourname@yourdomain.com.

    • Password
      Use the password that you use to access your email.

    • Server

      • Exchange accounts - See the section, Find your Exchange mailbox server settings or ask your IT admin for your server information.

      • Microsoft 365 work or school accounts - Use outlook.office365.com.

    • Port
      Use 443 or 993.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Exchange accounts - Ask your IT admin for your server info.

      • Microsoft 365 work or school accounts - Use smtp.office365.com.

    • Security Type
      Choose TLS.

    • Port Number
      Enter 587. Tap Next.

  5. You may be prompted to enter your email account password again or agree to/activate any necessary permissions.

Need more help setting up Outlook for Android?

If you still need help setting up email using Outlook for Android, Open an in-app Outlook support ticket or tell us about your question in detail using the comment box below so we can address it in the future.

If you want to set up an IMAP or POP email account, or don't have an email account with Exchange ActiveSync, use these instructions. When you set up an email account using IMAP or POP, only your email will sync--not calendar or contacts. What is IMAP and POP?

Set up POP or IMAP account in Outlook for Android

  1. In Outlook for Android, go to Settings > Add Account > Add Email Account.

  2. Enter email address. Tap Continue. When asked to select an email provider, choose IMAP or POP3.

  3. Toggle Advanced settings on and enter your password and server settings.

    Note:If you don't already know this info, you'll need to get it from your email provider or administrator. For a list of common server settings and reference help, see Server settings you'll need from your email provider.

  4. Tap the checkmark icon to complete.

Set up email in the Outlook for Android app (17)

To change your password you must go to your email provider's website to change them.

  1. Go to your email provider's website.

    For example, if you use a @hotmail.com email account, sign into outlook.com or if you use Gmail, go to Gmail.com.

  2. Go to your account or profile settings.

  3. Change your password.

  4. Outlook for Android will detect a sync error and will ask you to enter your password again.

If you are having difficulty getting Outlook for Android to sync with your new password, delete your email account and then re-add it.

Note:If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.

First things first. If you're using an Outlook.com (includes hotmail.com, msn.com, live.com, etc.) email account, check the server status of Outlook.com here. Now choose from the options below:

  • "I have Outlook set up, but I need help with something in the app." - See Open an in-app Outlook support ticket and click on "Contact Support" to see how you chat with agents in the app.

  • "I need troubleshooting help for setting up my email." - See Troubleshoot email setup on mobile.

  • "I'm setting up email for the first time and my calendar or contacts won't sync." - See Sync calendar with my phone or tablet.

  • "I use an Outlook.com email address (such as hotmail.com or live.com) and it was syncing before but now it's not." - See Fix Outlook.com email sync issues.

Get the most out of Outlook

Optimize the Outlook mobile app for your phone or tablet

Outlook for Android Cheat Sheet

Set up email in the Outlook for Android app (2024)

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